Fintech Client Support Services Senior Analyst

We’re looking for a Fintech Client Support Services Senior Analyst to join our team, reporting to the Client Support Services Manager. In this role, you’ll help shape how we deliver exceptional client experiences and drive operational excellence in IT support for financial institutions.
You’ll fit right in if you’re detail-oriented, proactive, and passionate about technology and client success, love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.

What You’ll Do

Deliver support for cloud-based IT products used by financial institutions.

Manage critical incidents, ensuring timely resolution and clear client communication.

Follow Release Management processes to enable smooth deployments and updates.

Drive continuous improvement initiatives to enhance service quality and efficiency.

Create and maintain internal knowledge articles and provide guidance to junior team member...