FinTech Multi-Channel CX Specialist (6-Month Contract)

Lulalend in Cape Town is seeking a highly motivated customer experience specialist for a 6-month contract. The ideal candidate will ensure a seamless customer experience across all channels by providing high-quality service and effectively resolving issues.

Responsibilities include meeting SLAs, managing lending inquiries, and achieving performance targets. The position requires strong communication skills and experience in financial services. Candidates should be resilient, detail-oriented, and customer-focused.