First Alt Services Rep II

Job Description

**Major Responsibilities**

+ Manage all Transportation Partner payments, including JDE system integration.​ Work directly to resolve any missed trip payments and inaccurate trip data. Provide reports to the operations team on a weekly and monthly basis​.
+ Coordinate with Field Operations that all driver background checks and MVR’s are up to date for FirstAlt drivers nationwide. Review daily requests and complete urgent requests as needed​
+ Coordinate and assist Field Operations with any incomplete documents and problem solve as needed. ​
+ Oversee all Transportation Partner technical support to include new driver on-boarding, driver app installation and troubleshooting, and Transportation Partner portal training and support. ​
+ This position requires a high level of customer service communication and care ​
+ Detailed organization and problem-solving skills are critical for success ​
+ Duties and responsibilities are not limited to...