First Line Support Consultant (Apps Support) - Cape Town

We’re looking for a proactive, customer-focused First Line Application Support Consultant to join our South Africa-based Application Support team, supporting customers across the Pinewood.AI platform.

This is a Swedish and English-speaking role, supporting our Swedish-speaking customers alongside our wider global customer base. Strong written and verbal communication skills in both Swedish and English are essential.

In this role, you’ll be the first point of contact for software support queries across areas such as Finance, Accounts, Aftersales and other dealership-related applications. The Pinewood.AI platform supports automotive retailers across a range of key business areas, helping users manage their day-to-day operations more effectively. You will be tasked with resolving issues quickly where possible and escalating where needed. You’ll use your problem-solving skills, strong communication, and sense of ownership to ensure every customer receives a consistent, high-...