First Line Team Leader

Our client has an opportunity available for a First Line Team Leader.

Requirements:

• 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams.


• 3 years Desktop Support experience.


• Advanced Microsoft Office knowledge.


• Previous Experience in:
  
  
  
  • ISO 2000 Standard- advantageous.
  
  
  • COBIT 5- advantageous.
  
  
  • Several customer managements tools- advantageous.
  
  
  • Call centre experience- advantageous.
  
  
  • Service Desk Application- advantageous.
  
  
  
  


• The latest Microsoft MCSE qualification


• ITIL V3 Foundation certified


• Must be able to use all Microsoft Office applications


• Must understand the concept of an SLA and OLA


• Relevant BTech degree- advantageous.


• Management Development training cer...