FirstAlt Trip Services Rep l

Job Description

**Major Responsibilities**

+ Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.​
+ Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​
+ Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​
+ Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​
+ This position requires a high level of customer service communication and care ​
+ Handle escalated situations with a sense of urgency, calmness, and professionalism ​
+ When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
+ Manage the day to day sched...