FIT Reservations Agent

Company Description

Scope of Position:
Reservations Agents are responsible for selling the rooms and services of the Cape Grace and preparing all 
details to ensure the stay of our guests will become a memorable moment in the heart. A Reservations Agent 
is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you 
provide over the telephone and email will make our guests feel valued and reflect the exceptional hotel 
experience to come.

Job Description

Responsibilities:
• Responsible for accommodation booking for Cape Grace, A Fairmont Managed Hotel.
• Responds to enquiries about hotel products and services over the telephone, email, etc.
• Determines guest's needs and quotes the appropriate room and rate as per requirements.
• Books reservation with most accurate information to ensure exceeding guest's expectations.
• Arranges accommodation, special requests and activity requirements fo...