Five 9 Platform Administrator

Client is seeking a Five9 Platform Administrator & Workforce Analyst to join our Ops
Enablement Team. This hybrid role (75% Platform Administration / 25% Workforce
Management) is essential to optimizing our contact center technology stack and supporting our
rapid growth. The ideal candidate will be a technical expert in Five9 platform administration with
complementary workforce management skills.
Responsibilities
Primary Responsibilities
Five9 Platform Administration (75%)
System Configuration & Management
Serve as the primary Five9 platform administrator, managing system configuration, user
setup, and permissions
Configure and maintain call flows, IVRs, queues, campaigns, and routing strategies
Manage integrations between Five9 and other business systems (CRM, ticketing, etc.)
Implement and maintain security protocols, user access controls, and data governance
policies
Perform regular system health checks and proactive maintenance
Techni...