Five 9 Platform Administrator

Client is seeking a Five9 Platform Administrator & Workforce Analyst to join our Ops

Enablement Team. This hybrid role (75% Platform Administration / 25% Workforce

Management) is essential to optimizing our contact center technology stack and supporting our

rapid growth. The ideal candidate will be a technical expert in Five9 platform administration with

complementary workforce management skills.

Responsibilities
Primary Responsibilities

Five9 Platform Administration (75%)

System Configuration & Management

• Serve as the primary Five9 platform administrator, managing system configuration, user

setup, and permissions

• Configure and maintain call flows, IVRs, queues, campaigns, and routing strategies
• Manage integrations between Five9 and other business systems (CRM, ticketing, etc.)
• Implement and maintain security protocols, user access controls, and data governance

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