Five 9 Platform Administrator

Overview

Client is seeking a Five9 Platform Administrator & Workforce Analyst to join our OpsEnablement Team. This hybrid role (75% Platform Administration / 25% WorkforceManagement) is essential to optimizing our contact center technology stack and supporting ourrapid growth. The ideal candidate will be a technical expert in Five9 platform administration withcomplementary workforce management skills.

Responsibilities

Primary ResponsibilitiesFive9 Platform Administration (75%)

System Configuration & Management:

● Serve as the primary Five9 platform administrator, managing system configuration, usersetup, and permissions● Configure and maintain call flows, IVRs, queues, campaigns, and routing strategies● Manage integrations between Five9 and other business systems (CRM, ticketing, etc.)● Implement and maintain security protocols, user access controls, and data governancepolicies● Perform regular system health checks and proactive maint...