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Fixed Solutions Team Lead at Vodafone Ghana

Confidential
Full-Time Ghana, Ghana Computer Occupations
Posted:
June 14, 2026
Location:
Ghana, Ghana, Ghana

Job Description

The person is responsible for the daily management of All Fixed related complaints such as fixed faults, installations and surveys. He / She is also will provide Level 2 support to VBS, Retail Shops, AD Shops, Experience Centre as well as account related and data billing issues.The goal is to execute the Service Delivery and Fault resolution processes by providing co-ordination and communication to enable the accomplishment of all Fixed related issues and some aspect of Service Requests logged for all Fixed voice/data customers. Facilitate the resolution of all cases by ensuring monitoring, tracking and ownership of all cases logged, including incident escalations where necessary.

Key Accountabilities And Decision Ownership

  • Act as a Point of Contact for Fixed service delivery issues within Vodafone for queries and escalations

  • Manage fixed request, complaints and escalation process – engage with customers and stakeholders

  • Fixed da...

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    Job Overview

    Job Type: Full-Time
    Location: Ghana, Ghana
    Posted: June 14, 2026
    Deadline: July 24, 2026