Flair Airlines Customer Service Lead

Flair Airlines Customer Service Lead – GAT Airline Ground Support

Job Summary

Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and flight performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and procedures to ensure excellent customer service and on‑time flight performance. Leads work with Supervisors and other leaders on staffing, supporting regular and irregular operations, and may provide training to Customer Service Agents as necessary.

Job Duties

• Customer Service agents must report to work on a regular and timely basis.
• Ensures CSAs are in Personal Protective Equipment (PPE) and ready to perform duties.
• Provides input on operational improvements and efficiencies.
• Reports operational feedba...