Job Description
· Ensures ground transportation services run smoothly daily by monitoring on going bookings and strive for 100% fulfillment rate.
· Assigns rides to chauffeurs using fleet of vehicles and is managed to fulfill transportation needs within selected business districts during specific time frames of the day.
· Build relationships with our partners/chauffeurs and at times with guests via phone and Intercom, resolving queries in real-time while building strong relationships and trust.
· Troubleshoot proactively by finding solutions to urgent needs that arise due to new requests or unexpected scenarios (i.e., flight delays, car breakdowns, potential no pick-ups etc.)
· Optimize the utilization of each shift or chauffeur and, consequently, increase overall profitability.
· Monitoring all upcoming and ongoing rides, ensuring fulfillment.
· Give Actionable Feedback. Provide consistent, constructive feedback on custo...
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