Floor Manager

Creates an ultimate shopping experience through effective leadership and execution of various Sales and Merchandising functions within the store. To maximise sales growth by understanding the relevant target market and steering associates to drive a customer centric environment. To increase profitability through the effective management and control of the stock life cycle in all spheres of the business.

FUNCTIONS / RESPONSIBILITIES:

Customer Experience

• To demonstrate and ensure all associates project a positive attitude to customers by serving customers promptly, efficiently and in a courteous manner (Greet, Thank, Help).
• To resolve customer queries promptly by either providing relevant information or escalating the query.
• To ensure associates build a relationship with and delivers service to customers with a specific focus on fulfilling customer needs.
• To embrace and enforce the “sunset...