FLS Support Technician - Mpumalanga - Witbank (ROAMING)

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.









MAIN PURPOSE



To provide advanced technical support and troubleshooting for hardware and software issues, while serving as a technical escalation point and mentor within the Support Team, ensuring service excellence, adherence to SLAs, and continuous knowledge sharing





KEY RESPONSIBILITIES



Advanced Technical Support & Troubleshooting





+ Diagnose and resolve complex hardware and software issues.



+ Serve as escalation point for first-line support team









Team Support & Mentorship





+ Provide guidance and training to junior support technicians.



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