(Fluent English, Remote) Technical Support Consultant, Networking (Latam)

Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since ****.
We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.What you will do:Deliver outstanding technical support via emails and chats;Build strong and lasting customer relationships;Keep up with evolving tools and technology;Handle sensitive customer data with care and security;Apply the latest and greatest customer happiness practices;Maintain deep understanding of client solutions and meet KPI;Communicate with developers and cross-functional specialists.What you need to succeed in this role:Excellent English communication skills (at least C1 level);Experience in a technical support role;Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role ...