(fluent German & English) Customer Support Consultant (Remote)

Overview

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

Responsibilities

• Deliver outstanding customer support via emails and calls
• Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Troubl...