FM Helpdesk Associate

Job ID

Posted
30-Jan-2026
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Makati City - National Capital Region - Philippines
Job Description
The primary purpose of this position is to provide help desk support in processing facilities service request received from end users received via phone, emails, and self-service tickets. The customer service representative is mainly responsible for work order management: creation, dispatch, and completion monitoring within the agreed SLA.
Core Responsibilities
Manage volume of calls (inbound and outbound), emails, and self-service tickets
Gather relevant and complete details from the requestor to create a work order for site responders to resolve the issue
Identify customer, site responder needs, concerns, issues with urgency, critical thinking, professionalism, and efficiency; determining all resolutions necessary based on process standards
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