foh supervisor

Job Summary

The FOH Supervisor is responsible for overseeing all front-of-house operations, ensuring excellent customer service, smooth daily operations, and effective team management. This role ensures that guests receive high-quality service in a clean, welcoming, and well-organized environment in line with Dome Cafe standards.

Key Responsibilities

Customer Service Excellence

• Ensure exceptional customer service at all times
• Handle customer complaints professionally and efficiently
• Maintain a welcoming and positive dining atmosphere
• Ensure service standards are consistently met

Operational Supervision

• Supervise daily FOH operations
• Ensure smooth coordination between FOH and kitchen teams
• Manage peak-hour service flow and table turnover
• Ensure cleanliness and organization of dining areas

Staff Supervision & Leadership

• Supervise FOH staff (waiters...