Food & Beverage Departmental Trainer

The Food & Beverage Departmental Trainer is responsible for planning, coordinating, and delivering all training initiatives within the Food & Beverage Department. This is an operational role that reports to the Director of Food & Beverage and works closely with the Learning & Development team.

The role ensures service excellence, operational consistency, and full compliance with brand standards, LQA requirements, and hotel policies. This position plays a key role in developing Food & Beverage team members by enhancing service skills, product knowledge, and guest engagement across all dining outlets and banquet operations.

Responsibilities

• Act as a role model for all Heartists by consistently demonstrating brand values and service culture.
• Develop and implement a structured 90-day onboarding program for new team members and serve as a buddy during their first 30 days.
• Design, implement, and deliver comprehensive training programs...