For Pooling - Customer Service Representative - Wave 42 (Upselling) | Onsite

Employment Type: Full-Time Employment
Work Setup: Hybrid Setup (Onsite for 6 months, hybrid after depends on your performance)
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 20,000 PHP to 30,000 PHP/Monthly

Job Highlights
+ Work-life Balance

+ Competitive salary

+ 'Family-oriented' Culture


Job Description:


+ Provide exceptional technical support to customers via phone, email, chat, or other communication channels.

+ Diagnose and troubleshoot technical issues, including home appliances and home service set up

+ Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.

+ Escalate complex technical issues to higher-level support or specialized teams as needed.

+ Identify sales opportunities during technical support interactions.

+ Offer relevant products, servic...