Foreign Language Call Centre Agent

RESPONSIBILITIES

• Handle and resolve customer complaints


• Provide customers with product and service information


• Effectively deal with job stress, angry callers, and upset customers


• Support and provide superior service via phones, e-mails and faxes as a receiver and caller


• Answer calls professionally


• Respond to customer inquiries


• Enter customer information and update


• Process Orders accurately


• Identify and escalate priority issues


• Sell to Customers


• Route calls to appropriate resources


• Follow up customer calls where necessary


• Complete attendance registers


• Meets commitments to customers


• Other duties as assigned by management