Forward Deployed Engineer, HTS Assist

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About the Job

The CS Product Operations Analyst plays a pivotal role in managing the operational, technical and analytical backbone of Hopper’s HTS Assist, an agentic AI voice and chat assistant for travel. This role ensures the HTS Assist delivers seamless automated service experiences across partners.

As a Product Operations Analyst you’ll own the full operational lifecycle of Assist, from configuration and prompt tuning to workflow orchestration, data governance and partner enablement. Working cross‑functionally with Product, Engineering, Partner Success and Implementation teams you will ensure integrations run smoothly across telephony, CRM and conversational AI systems while providing data‑driven insights and testing support to continuously improve bot performance and reliability.

Key Responsibilities

• Deploy and maintain HTS Assist configurations across...