Foundation Specific Trainer

Position Description

The Foundation Specific Trainer – Service Consultant is responsible for onboarding, developing, and upskilling CGI Partners to be equipped with the knowledge and skills to deliver exceptional customer experiences. This role designs and delivers training programs, evaluates learning outcomes, and collaborates with team leaders and managers to align training with operational and business objectives. The Foundation Specific Trainer plays a key role in improving agent performance, knowledge retention, and overall service efficiency.

In addition, the Foundation Specific Trainer is responsible for delivering training related to CGI Values, Culture, Communication, and Behavioral skills, ensuring that agents embody CGI's culture and demonstrate effective interpersonal and professional behaviors in their roles.

Your future duties and responsibilities

Your main responsibilities as Foundation Specific Trainer – Service Consultant are, but not li...