Foundever fez is hiring!! for a luxurious coffee brand, bilingual french-english profiles.

Profil Recherché

Your mission will consist in :



- Ensure a good management of the various customer transactions (Calls, Mail, Chat)

- Embody, promote and enhance the image, products and services of the brand.

- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations

- Comply with the group's policy and procedures in terms of security and confidentiality

- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken

- A high level of interpersonal communication skills

- Mastery of customer relationship management (CRM) techniques

- Good interpersonal skills

- Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs

- A customer-oriented attitude (Smile, courtesy, empathy, active listening).