Home / Jobs / Foundever is looking for team leaders (Spanish speakers) | Tanger (Morocco)

Foundever is looking for team leaders (Spanish speakers) | Tanger (Morocco)

Confidential
Full-time Morocco, Morocco Sales Representatives, Services
Posted:
February 18, 2026
Location:
Morocco, Morocco, Morocco

Job Description


Job :
  • Manage agent performance to ensure achievement of key metrics, including average resolutions per day, quality, returns, unacceptable infractions, and productivity.

  • Ensure effective performance management across all agents.

  • Supervise, develop, and coach customer service agents, fostering an environment where they can excel through encouragement and autonomy.

  • Continuously assess team skills and competencies, identifying improvement areas through ongoing learning initiatives (to be defined in collaboration with the Training Department).

  • Actively work towards achieving all performance metrics.

  • Generate reports and performance statistics as agreed with the client.

  • Manage daily sales performance tracking to ensure the monthly targets set by the client are met.





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    Job Overview

    Job Type: Full-time
    Location: Morocco, Morocco
    Posted: February 18, 2026
    Deadline: March 30, 2026