Founding Customer Success Manager, Enterprise

What You’ll Do

The Customer Success Manager role is a key commercial operations role at Airwallex as we continue to rapidly grow in EMEA. This role will work with our commercial team on our Enterprise clients through the implementation, go‑live and servicing phases. You will work cross functionally, engaging with many teams across the Airwallex family including sales, solutions engineering, account management and operations. Furthermore, you are a technology‑minded, fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. We are looking for someone who has a passion for building relationships, creating amazing customer experiences, and managing the onboarding and customer activation process.

Responsibilities

• Manage internal operational steps to onboard a client including pricing configuration, client vendor onboarding forms, and validat...