Fountain Tire Support Desk Manager

Join Fountain Tire as the Support Desk Manager at the South Edmonton headquarters. This role focuses on enhancing IT service management through innovative tools and team leadership.

In this position, you will utilize your 5-7 years of IT experience and previous call center leadership to drive operational excellence. Your focus will be on adapting workflows and leveraging AI and automation capabilities to improve service delivery. You will foster a high-performance culture through coaching and structured feedback.

Key Responsibilities:
• Transform Support Desk into a proactive service team
• Redesign processes for efficiency using AI and automation
• Offer continual coaching and feedback to analysts
• Manage operational budgets and report performance
• Improve ServiceNow functionalities for better support

Requirements:
• College diploma and extensive IT experience required
• 3 years of supervisory experienc...