Job Description
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MISSION: To increase and improve the business of franchisees in line with the franchisor's strategy and objectives.
KEY DELIVERABLES :
Ensure the sustainability of assigned franchisees, by creating, monitoring and contributing to their business plan while ensuring their satisfaction with the franchise offering.
Create and monitor various action plans with the franchisee (range of services, communication, training, online approach, etc.).
Ensure that stores meet defined minimum performance standards (range of services and capabilities, customer service and facilities, NPS, Online, brand policy, service standards).
Plan, contribute to and monitor traffic generation actions (online, fleets, marketing, CRM...), as well as conversion performance in stores.
Ensure that franchise fees are collected on time, and prepare the profit map (fees paid by the...
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