Franchise Operations Manager

Position Overview

Oversees the operations and performance of franchised locations within the assigned region, ensuring consistency, efficiency, and compliance with brand standards.

Key Responsibilities:

• Supervise and support franchisees to ensure compliance with Brand standards, operational procedures, and company policies.
• Conduct regular site visits to evaluate performance, cleanliness, customer service, and adherence to franchise agreements.
• Identify, resolve, and recommend solutions to any technical or operational issues related to franchisee operations.
• Analyze performance indicators derived from Operational Audits and Mystery Shopper visits.
• Monitor that all franchised points of sale consistently maintain Brand image, product quality, and customer experience standards.
• Coordinate with the Training and Quality teams to provide input on reinforcement needs or corrective actions required for franchisees networ...