Franchise Service Consultant (Hybrid)

The Franchise Service Consultant at ACDC Express (Cape Town) is the primary contact for franchisees, ensuring compliance with operational standards, supporting store performance, and fostering strong relationships with franchisees. This role involves conducting regular site visits, providing training, managing stock, and overseeing store reporting. The Franchise Service Consultant plays a vital role in maintaining consistent franchise operations, enhancing customer satisfaction, and identifying opportunities to increase profitability. Key Responsibilities Store and Franchise Compliance Conduct bi-monthly store visits to assess and ensure compliance with brand standards, completing a site visit report after each visit. Roll out and maintain Point-of-Sale (POS) systems, ensuring franchisees adhere to operational procedures. Monitor ICU stores for performance improvement, supporting efforts to increase revenue and meet compliance. Reporting and Data Analysis Provide data-driven insights o...