Fraud Advisor at RBC Mississauga

Become a Fraud Advisor with RBC in Mississauga, Canada, and deliver exceptional client experiences while safeguarding against fraud. Utilize your strong analytical skills to impact clients positively.
As a full-time Fraud Advisor in the RBC Advice Centre, you will interact with clients via phone and email, ensuring a seamless experience. Your role requires strong problem-solving abilities and a passion for helping clients with their security needs. Flexibility in shifts from Monday to Sunday is essential, as the team operates 24/7.
Key Responsibilities:
• Engage with clients through various communication channels
• Educate clients about security and fraud prevention
• Resolve problems professionally at the first point of contact
• Support colleagues in achieving team goals
• Manage risks while adhering to compliance guidelines
Requirements:
• Previous customer service experience with solution-focused skills
• Proven communication and problem resolution cap...