Fraud Analyst

 
About the Job
 
The Fraud Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.
As Fraud Analyst, You Will…
Be Dedicated to inspecting current transactions and interactions for the  program
Address outstanding callouts that have led to or may lead to fraudulent activities and possible risks
Maintain the credibility of the interactions coming from IntouchCX
Recommend processes that will improve the integrity of all instructions that are being handled by the program
Review tickets handled by CSRs for any triggers or red flags
Review transactions that may lead to Risks, Fraud, or Manipulation 
Validate reported incidents from the Zero-Tolerance policy along with client call-outs and provide feedback to employees to correct behavior and prevent escalation cases
Provide guidance and...