Fraud Case Associate

Fraud Associate is primarily responsible for receiving, preparing, processing fraud documentation, and conducting preliminary investigations on client disputes.

Main Responsibilities:

• Handles resolution of disputed MasterCard,VISA, and BancNet transactions.
• Handles timely listing of lost and cancelled delinquent accounts to MasterCard Account Management System (AMS).
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five (5) days from transaction date.
• Preparation of regulatory report, if any, as required by the card schemes’ and Bank’s regulators or compliance agencies.
• Coordinates and liaises with other BancNet and MasterCard member banks, merchants and other Card Banking Departments/Units to resolved disputes.
• Prepares monthly and quarterly reports in compliance to BancNet and MasterCard requirement.