Fraud Case Officer

About Service Channels and Transformation

Service Channels and Transformation, Global Financial Services (GCFS), is the department responsible for delivering exceptional customer experience across all touchpoints, leveraging data-driven insights and a customer-centric approach to drive service excellence.

Description

• Serve as the primary point of contact for customers to manage scam allegations.
• Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
• Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.

Interested candidates, please send in your resume to

Jonathan Lim Yu Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R