Fraud Operations Analyst

Responsibilities

• Review transaction activities using fraud management reports, alerts, and system notifications to identify and prevent potential fraudulent behaviour, including escalated cases.
• Monitor real-time transaction queues to detect high-risk activities within the customer portfolio.
• Investigate and resolve flagged transactions within established Service Level Agreements (SLAs) to minimise potential revenue loss.
• Mitigate fraud risk by analysing transaction and account activities for suspicious or unauthorised behaviour.
• Examine customer transactions to identify fraud patterns such as BIN attacks, friendly fraud, and other emerging risks.
• Conduct continuous monitoring of customer and transaction records to detect fraudulent accounts and unauthorised transactions.
• Analyse account and transaction trends to identify existing and emerging fraud patterns.
• Assess and monitor fraud-related risks t...