Freelance Account Helpdesk Agent

Account Helpdesk Agent
Are you ready to join the workspace transformation?
Leading a transformation requires talent, energy, focus and commitment - that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

If that sounds like you read below to find out more

Job Purpose
IWG currently has openings for Account Helpdesk Agents working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work - everyday - by carrying out the below tasks.

• Handling customer service queries via telephone and email.
• Resolve account, billing and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer facing departments and local field teams to provide speedy resolut...