Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

Freelance Trainer & Associate Consultant 

(Luxury Retail / Customer Experience)

Location: Japan | Engagement Type: Freelance / Project-based

Role Positioning (Please Read Carefully)

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

Key Responsibilities

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

3. Content Adaptation: Customize CXG frameworks and localize for APAC.

4. Light Consulting Support: Support workshops and provide structured feedback.

Re...