Freight Service Agent

Responsibilities

• Assists customers with general information regarding dispatching and rates.
• Assists customers in paperwork completion, making outbound calls, as needed.
• Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipments and compliance with Customs documentation required at destination.
• Ensures all shipments are manifested.
• Handles customers with packages in cage.
• Solves and/or coordinates the solution of unique problems presented by customers which require special assistance.
• Performs tracing services for customers; offers explanations of delays for any packages.
• Initiates credits/refunds/other compensating or expediting measures in order to minimize the impact of service failure to customers.
• Compiles records and statistics for use in determining the root ca...