French–English Bilingual Customer Support Associate

We're looking for a detail-oriented
French–English bilingual customer support professional
who thrives in written communication. This role is
100% non-voice
and focused entirely on
chat and email support
, making it ideal for someone who enjoys solving problems clearly, thoughtfully, and efficiently—without taking calls.

About The Role
You'll be supporting customers from French-speaking markets through written channels only. From quick chat conversations to more in-depth email cases, your goal is to provide accurate answers, helpful guidance, and a smooth customer experience from start to finish.

This role suits someone who is patient, organized, and confident explaining things in writing—especially when customers need reassurance or step-by-step help.

What You'll Do

• Respond to customer inquiries in French and English via live chat and email
• Handle questions related to accounts, orders, billing, and general product suppo...