Job Description
Are you confident communicating with customers both in writing and over the phone? We're looking for a
French–English Chat & Voice Support Specialist
who can move comfortably between
live chat, email, and inbound calls
to deliver helpful, human support.
This is a
blended support role
designed for people who enjoy variety—combining real-time conversations with thoughtful written problem-solving.
The Opportunity
In this role, you'll support customers from French-speaking markets across multiple channels. You'll handle chats and emails for everyday questions and step into voice calls when an issue needs a faster or more personal touch.
Your focus is not just resolution—but clarity, empathy, and making sure every customer leaves the interaction feeling supported and understood.
Your Responsibilities
- Assist customers in French and English via live chat, email, and inbound phone calls
- Switch smoothly between chat an...
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Submit your application for the French–English Chat position at Confidential.
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