French-speaking Helpdesk | Casablanca (Morocco)

Bouygues Construction IT is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and results orientation are key drivers of success. This dynamic is closely complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It is also built on a solid organizational foundation, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovative component encourages initiative and adaptability to support the evolution of IT solutions. [+]

Under the responsibility of the Help-Desk Manager, you will manage telephone IT support and assistance for group users.

As such, your main tasks will focus on the following areas:

- Handle user requests by phone or email;
- Record requests in the information system;
- Diagnose incidents;
- Record all stages ...