FreshBooks Payments Support Specialist Role

Become a Payments Support Specialist at FreshBooks, working remotely to deliver top-notch customer service. This role focuses on resolving inquiries, troubleshooting issues, and enhancing the user experience.

The Payments Support Specialist will be crucial in addressing direct user inquiries and collaborating with Product Development to resolve technical escalations. Your responsibilities include working with various communication channels, supporting other specialists, and advocating for product improvements. The focus is on achieving superior customer outcomes and meeting key performance metrics.

Key Responsibilities:
• Address inbound and outbound customer inquiries effectively
• Troubleshoot usability and product technical issues
• Collaborate with internal and external partners for solutions
• Track and advocate for product defects and usability enhancements
• Manage customer experience incidents from start to finish