Front Desk Agent (F/M/X)

As a Front Desk Agent, you are a true ambassador of the Victoria experience :

With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Greet guests and handle check-ins and check-outs according to brand standards
• Escort guests to their room and explain the hotel's facilities and operations
• Create an unforgettable impression by exceeding the expectations of the guests;
• Provide accurate and relevant information about hotel services, resort activities, wellness offers, and local attractions
• Maintain current knowledge of hotel products, services, pricing and special promotional o...