Front Desk Agent

Front Desk Agent (Nairobi)

Application Deadline: 24 February 2026

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Kenya - Nairobi

Reporting To: Front Office Supervisor

Description

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and KEA standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. Ensure financial Policies and Procedures are supported and followed, Up-selling is focused on and executed in order to increase room revenues. The incumbent will report to Front Desk Supervisor.

Key Responsibilities

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to ...