Front Desk Agent

The Position

FRONT DESK AGENT

Main Purpose:
The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.
Reports to: Front Office Manager.

Main duties & responsibilities:
• Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;
• Responsible for providing to each Guest a warm and efficient hospitality;
• Build and maintain a personalised and professional relationship with Guests and colleagues;
• Support all the other departments’ teams in order to satisfy all Guests requests;
• Be proactive in self-development.

We offer:
• Seasonal contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportu...