Front Desk Assistant Manager/Manager

ĀMANĪ BioHacking Club is seeking a Front Desk - Assistant Manager/Manager to oversee daily front desk operations and ensure a premium wellness experience for our high-profile clientele. This role requires a strong service-oriented mindset, quick-thinking skills, and the ability to create a warm and welcoming atmosphere.
Responsibilities
Community Team Leadership : Lead and support the Community Team, ensuring strong service standards, clear priorities, and consistent performance.
Member Experience Ownership : Oversee the end-to-end member journey, handling escalations and ensuring a seamless, premium experience across all touchpoints.
Community & Events Management: Plan and deliver engaging member events aligned with brand and business goals, from concept to post-event follow-up.
Front-of-House Operations: Ensure smooth daily operations, optimal staffing, SOP compliance, and efficient appointment and service flow.
Communication & Systems Oversight: Manage client commu...