Front Desk Associate

The Front Desk Associate is responsible for performing tasks to support the day-to-day operations of the company. She will be responsible for assisting and managing the concerns of the new and existing clients and will help achieve the sales target set by the management. The Front Desk Associate will report directly to the Clinic Manager.

Duties and Responsibilities

• Identify and assess clients' needs to achieve customer satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods / tools.
• Accept and validate completeness of client's data and encode it to the company's CRM.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Drives sales through engagement of customers, suggestive selling, and sharing product / service knowledge.