Front Desk Attendant

Crystal Crown Hotel Human Resources – Petaling

Front Desk Operations

• Handle front desk operations and reception duties
• Greet and welcome visitors/guests professionally
• Answer and direct phone calls and emails
• Manage appointments and bookings
• Check-in and check-out guests/clients (hotel/office/clinic etc.)
• Handle inquiries and provide accurate information
• Manage visitor records and logs
• Receive and sort mail, parcels, and deliveries

Customer Service

• Provide friendly and professional first impression
• Resolve basic complaints or escalate when needed
• Assist customers with requests and directions
• Maintain polite communication at all times

Administrative Tasks

• Data entry and record keeping
• Filing documents and forms
• Prepare basic reports and paperworkSupport admin and management te...