Front Desk

Guest Services

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Respond to guest inquiries, requests, and concerns in a courteous and timely manner
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Handle guest complaints professionally and escalate issues when necessary

Front Desk Operations

• Manage room reservations, cancellations, and modifications using the resort's booking system
• Ensure accurate guest information, billing details, and room assignments
• Process payments, issue receipts, and handle cash, credit card, and other transactions
• Maintain daily logs, guest records, and front desk reports

Administrative Tasks

• Answer phone calls, emails, and online inquiries regarding reservations and resort services
• Maintain cleanliness and organization of the front desk area
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